Staff augmentation, dedicated teams or managed services: how to choose
A practical comparison of the three most common IT engagement models, covering control, accountability, cost and risk, with questions to guide the choice.
Managed IT services that run quietly, with the numbers to prove it
We run your service desk, infrastructure and applications under agreed service levels, with a monthly report that shows what happened and what improved.
What you can expect
- Agreed service levels for response and resolution
- A monthly service report
- Runbooks and a configuration database kept current
- A continual improvement backlog
Overview
Service desk, monitoring, patching and application support under clear service levels.
Good managed services are boring in the best way: tickets answered on time, patches applied on schedule, backups tested and nothing left undocumented. We agree targets with you up front and report against them every month.
For growing businesses without a full IT department, we can also act as your IT function, from budgeting and policy to vendor management.
Our team works from Pune. We can work onsite in and around the city, and remotely for organizations across India and abroad.
Capabilities
What our managed IT services team does
- 01
Service desk
Help for users by email, chat, portal and phone.
- L1 and L2 support
- ITIL-aligned incident, request and problem management
- Onboarding and offboarding
- Knowledge base upkeep
- 02
Infrastructure monitoring and management
Servers, networks and cloud kept healthy.
- NOC monitoring, with 24x7 cover by agreement
- Server, network and cloud administration
- Patch and backup management
- Capacity reporting
- 03
Application managed services
Support for the business applications you rely on.
- L2 and L3 application support
- Minor enhancements
- Release and change management
- Performance monitoring
- 04
Security operations
Everyday security hygiene handled for you.
- Endpoint protection management
- Vulnerability scanning
- Access reviews
- Security incident handling
- 05
IT asset and license management
Know what you own, what you use and what you pay for.
- Hardware and software inventory
- License compliance
- Renewal tracking
- Vendor management
- 06
IT for growing businesses
A complete IT function without building one from scratch.
- Fractional IT management
- IT policies and budgeting
- Microsoft 365 and Google Workspace administration
- New office and remote team setup
Approach
How the work runs, step by step
Each step ends with something you can review, so decisions are made on evidence rather than status updates.
Step 01
Transition
Knowledge transfer, documentation and tooling.
You get Transition plan
Step 02
Stabilize
Backlog clean-up and quick fixes.
You get Stable baseline
Step 03
Operate
Day-to-day support against agreed service levels.
You get Resolved tickets
Step 04
Report
Monthly service reviews with trends.
You get Service report
Step 05
Improve
Automation and root cause fixes.
You get Improvement backlog
Platforms and tools
Technology we work with
Names are trademarks of their respective owners, used only to describe technologies our teams use. No partnership or endorsement is implied. See the main platforms we work with.
- ServiceNow
- Jira Service Management
- Freshservice
- ManageEngine
- Microsoft Intune
- NinjaOne
- Datadog
- Zabbix
- Microsoft 365
- Google Workspace
Industries
Where this work matters most
- Retail & E-commerceCommerce platforms, personalization, store systems and workforce management.
- EducationStudent systems, learning platforms, campus networks and analytics.
- Healthcare & Life SciencesPatient and clinician apps, interoperability, clinical data and secure cloud.
- Travel, Transport & HospitalityBooking journeys, guest experience, pricing analytics and service operations.
- Real Estate & ConstructionProject controls, property platforms, smart buildings and site IT.
Questions
Managed IT Services: frequently asked questions
What service levels do you offer?
We agree response and resolution targets by priority during onboarding, based on your business hours and how critical each system is, and we report against them every month.
Can you support users outside India?
Yes. We can staff support across time zones in English and plan onsite help with you where it is needed.
How does the transition from our current provider work?
We plan knowledge transfer, shadowing and reverse shadowing, document every system and take over in stages, so users see no gap in support.
Do you follow ITIL?
Yes. Our incident, request, problem and change processes are aligned with ITIL practices and sized to fit your team.
Often combined with
Related services
- 05CybersecuritySecurity testing, zero trust, identity, detection and response, and compliance programs you can measure.
- 07NetworkingEnterprise LAN, WAN, SD-WAN, Wi-Fi and network security, designed, deployed and monitored.
- 01Enterprise ApplicationsImplement, integrate and support ERP, CRM and HCM platforms, including Oracle, SAP, Salesforce, Workday, UKG and Microsoft Dynamics 365.
Further reading
Talk to our managed IT services team.
Tell us about your systems, timelines and constraints. We will come back with questions, options and a suggested first step.