Retail & E-commerce

Industry 05 / 12

Retail and e-commerce systems that connect every channel, store and shift

We build and run commerce platforms, customer data and store technology, along with the workforce and finance systems behind them.

Overview

Commerce platforms, personalization, store systems and workforce management.

Retailers and consumer brands sell through stores, marketplaces, websites and apps at the same time, and customers expect prices, stock and service to match everywhere. Behind the counter, large hourly workforces and seasonal peaks put pressure on scheduling, payroll and infrastructure.

We work across that whole chain: commerce platforms and search, customer data and forecasting, store networks and devices, and the workforce and finance systems behind them. Changes are planned around trading calendars, so they land before peak season rather than during it.

The challenges

What we plan around in this sector

  1. 01

    Customers move between app, web and store and expect continuity.

  2. 02

    Inventory accuracy drives both sales and margins.

  3. 03

    Large hourly workforces need accurate scheduling and pay.

  4. 04

    Peak season traffic tests every system at once.

Use cases

Where we help retail and e-commerce teams

Typical use cases we can scope with you in this industry. Each one maps to the services listed above.
  • Commerce platforms

    Salesforce Commerce Cloud, Shopify and custom headless storefronts.

  • Personalization and search

    Recommendations, merchandising and relevance tuning based on behavioral data.

  • Demand forecasting

    Store- and SKU-level forecasts that improve replenishment.

  • Workforce management

    Scheduling, time and pay rules for large teams on UKG and Workday.

  • Store technology

    Point-of-sale integration, store networks, Wi-Fi and device management.

  • Peak readiness

    Load testing, autoscaling and monitoring before sale events.

Questions

Retail & E-commerce: common questions

Can you prepare our platform for a sale event?

Yes. We load test critical journeys, tune autoscaling and caching, and monitor the event with your team.

Do you implement workforce management for retail?

Yes. We configure scheduling, time capture, pay rules and payroll interfaces on UKG and Workday.

Can you integrate marketplaces with our own storefront?

Yes. We connect marketplaces, storefronts, order management and ERP so that stock, prices and orders stay in sync, with monitoring that flags failed updates.

Do you support store IT across many locations?

Yes. We standardize store networks, Wi-Fi, point-of-sale devices and remote management, so new stores open on a known design and issues are fixed centrally.

Planning your next project in retail or e-commerce?

Tell us what you are trying to change and the constraints you work within. We will reply with questions and options.